Customer Service Policy

As a diverse and growing company, our goal has remained constant: to deliver consistently excellent customer service in whichever field we operate.

To achieve this aim we rely on our team of committed high-calibre staff and we therefore make it a priority to deliver an ongoing programme of training and development.

We strive to offer every customer (trade & retail) a one-stop-shop where all staff make exceptional customer service their top priority.



Acton Green Timber merchants offers a wide range of delivery service to suit all our customers’ needs.

With a large fleet of company owned vehicles, we have the ability to respond promptly and efficiently to our customers.

Listed below are some of the specialist services available

  • Crane off loading to reduce manual handling

  • CSR/SAFE pass registered staff

  • Computer scanned POD system

  • Various sizes of vehicle to suit all access

  • Same/Next day deliveries

  • Schedule timed deliveries

To discuss your delivery needs contact us